Description: Nonprofit professionals can be found in multiple roles throughout a nonprofit organization. In this case, a Client Services Manager specifically works closely with clients and communities, makes in-home visits, and plans, directs and coordinates the supportive services of an organization. They plan events, maintain facilities, and are an integral part of the care support services.
Knowledge Required: Client Services Managers are excellent listeners and communicators, are detail-oriented and analytical, and care deeply about the clients they serve while maintaining professional boundaries.
Skills: Public speaking, oral and written communication, attention-to-detail, time-management, organizational skills, and interpersonal skills.
Career Path: Many enter the occupation with a bachelor’s degree in social work, urban studies, public administration and psychology, as well as other majors. Many employers require a master’s degree in a related field, and supplemental field-specific training and volunteer work.
Best States for this job: California, New York, Massachusetts, Pennsylvania, Illinois
Median Annual Income: National: $59,970 CA: $76,110
Future Growth: Employment of social and community service managers is projected to grow 21 percent from 2012 to 2022, faster than the average for all occupations.
From the field: “I feel that every woman that I engage with gives me something for me to reflect back on, and that it is really actually a blessing that I’m able to be in their life.” – Dolores M.
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